In other words, unlike buying in-store, you have a legal right to send goods back even if they are not faulty. Within a month – return faulty goods for a full refund. If goods are faulty, whether bought in-store or online, you are entitled to a full refund provided you haven't 'accepted them'.
Keeping this in view, can I return a faulty item without receipt?
DON'T think 'no receipt' means 'no return' With faulty goods, you simply need to prove purchase. However, if you've no legal right but are simply utilising a store's return policy, then you'll need a receipt if that's what the policy says.
Similarly, does a shop have to replace a faulty item?
Under the Consumer Rights act a retailer has a duty to repair or replace faulty goods. If you have bought a faulty item, or an item that has developed a fault, you have the right under the Consumer Rights Act to ask for refund.
Can shops refuse to give you a refund UK?
Wrong – if the item is not faulty, you have no rights to a refund or exchange unless you buy online (see below). The same applies if goods are the wrong size, unless they are clearly not the size described. Some shops may offer refunds or a credit note as part of their own in-store policies.
What can I do if a company won't give me a refund?
Initiate a credit dispute If the merchant does not resolve your issue, contact your credit card company to dispute the credit charge and initiate the chargeback process. You may need to initiate the dispute within 60 days of the purchase, depending on your credit card company's policy.